Below are some commonly asked questions and answers about garage doors. If you have questions that are not answered on this page, please feel free to contact us.
Q: Why should I use a professional installer?
At Doorcraft, we know from experience that the installation of a garage door is not a well-intentioned do-it-yourself job. A garage door is the largest moving object in your home and because of the large number of small parts, its installation is quite technical. There are a lot of small considerations that, if not considered, can be very expensive to rectify. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your garage door. We also conveniently provide the disposal of your old door.
Professional installers can typically install a door in a few hours and are careful to make sure safety requirements are met. This particularly applies to electrical works. In addition, incorrect installation can void certain warranties, so we recommend a professional handle the job for you.
Q: How do I dispose of my old garage door if I replace it with a new one?
Doorcraft will properly remove and dispose of your old garage door when we install a new garage door at no additional cost.
Q: When I replace my existing door, can I keep my old track?
Doorcraft recommends replacing your track when you replace your door because each brand of garage door has been specially designed to work with a specific type of track. In addition, replacing your track is an inexpensive way to insure that your entire garage door system is as safe as possible. By replacing your track you also ensure that your door warranty will apply, in the event that you have a problem.
Q: I have a one-piece door now. Can I replace it with a sectional door?
Yes. Your professional garage door installer can install a sectional door for you by installing track and springs to accommodate a sectional door. Depending on the construction of your garage, other modifications might be necessary. We would advise you to ask your installer to evaluate the job prior to installation, so that any modifications can be performed before installation.
Q: My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a garage door?
The minimum amount of headroom will vary depending on the type of garage door. We can assist you with this when we visit the site, and a recommendation made that best suits your budget.
Q: How do I know if my door is properly balanced?
There are several tests you can perform to tell if your door is balanced:
- You should be able to raise your door in 2cm increments and the door should stay in place where you stop it.
- When the door comes down, it lowers in a controlled manner and doesn’t slam.
- When the door goes up, it is at a controlled pace.
- The bottom of the door should align with the bottom of the header when the door is in a raised position.
Q: Do I need a lock on my garage door?
If a garage door opener has been installed on your door, it may not be necessary to have a lock. Newer automatic openers function as the lock, making it improbable that an intruder would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside.
IDA, the trade association for the garage door industry, discourages homeowners from attaching a lock when an opener has been installed, because too frequently, a child or other family member will accidentally lock the door. If someone then tries to open the door using the electric opener, the opener will pull against the lock causing the door to be damaged.
If no opener is installed on your garage door, you should certainly have a lock installed.
Q: How do I operate the garage door manually?
To operate any automatic garage door, a sharp tug on the emergency cord will disengage your motor, allowing the door to be opened by hand. The door should rise and fall with little effort.
Q: How do I re-engage the motor?
A sharp tug when the cord is at a 45 degree angle from the ground, towards the motor, will enable the arm attached to the cord (currently pointing towards the ground) to spring up and point towards the motor.
Pull on either the lever or clutch attached to the motor in the opposite direction for disengagement until you hear it click
Q: My garage door or gate motor is not working?
Check that the motor is plugged into the power point and that the power is turned on. If it is, please supplement with another electrical appliance to ensure that the socket is live. Push the “Manual or Open Stop Close” button on your motor. This button can be found either on the front or back of the motor; however some motors will not have this button. By pushing that button once, it will activate your door. If it is operational, there could be an issue with your remotes, perhaps change the batteries in the remotes.
If unable to ascertain what is causing the problem, please call us.